Shipping policy

Free Worldwide Shipping
Every RiderPals order ships free, worldwide, with tracking included.

Processing Time
Orders are processed within 1 to 3 business days. You will receive a tracking link by email as soon as your order ships.

Delivery Time
Estimated delivery is [7 to 15] business days depending on your location. High-demand periods and holidays may add a few days.

Tracking
Every order is fully tracked. You can follow your RiderPals from our door to yours using the link in your shipping email.

Wrong Address
Please double check your shipping address at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer, though we will always try to help.

Delayed or Lost Orders
If your order has not arrived within the estimated window, email vexcrafts@outlook.com and we will track it down or make it right.