Refund policy

Return & Refund Policy

We want you and your pet to love RiderPals. If something is not right, we are here to help.

30-Day Guarantee
You have 30 days from the day your order arrives to request a return or refund. To be eligible, items should be unused, in original condition, and in their original packaging.

Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we will send a free replacement or issue a full refund. No need to return the item in most cases.

How to Start a Return
Email us at vexcrafts@outlook.com with your order number and the reason for your return. We will reply within 24 hours with next steps.

Refunds
Once your return is approved (or your issue confirmed), your refund is processed to your original payment method within 5 to 10 business days, depending on your bank.

Non-Returnable
For hygiene reasons, we cannot accept returns on items that have been worn by a pet, unless they are faulty. Your free gift is yours to keep either way.

Return Shipping
For change-of-mind returns, the customer covers return shipping. For faulty or incorrect items, we cover everything.

Questions? Email vexcrafts@outlook.com and a real person will help.